Privacy Policy for Freedom Lichfield

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At Freedom Fitness Lichfield, we are committed to protecting and preserving the privacy of our visitors when using our site or communicating with us electronically. 

Key principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

  1. Lawful basis: Consent
  2. Where our purpose for processing is: To provide a personalised service
  3. Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
  4. Sharing your information: We do not share your information with third parties.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO www.ico.org.uk if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.
We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
Cookies that we use are;

  • Google Analytics

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Fair & Transparent Privacy Explained

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email marketing messages and subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.
Our EMS provider is Mailchimp. We hold the following information about you within our EMS system;

  • Email address
  • Subscription time & date

Resources & further information

Data Collection

We collect information from you through various means to provide the services you have requested when making an enquiry or booking request on our website, completing a survey, subscribing to mailing lists and when contacting us both on and offline including:

  1. Name, address, contact information including phone and email
  2. Subscription and demographic information such as preferences, interests, age and family information.
  3. Information relating to booking holiday accommodation and travel, including information regarding family such as names, dates of birth and holiday preferences.
  4. Information relevant to customer surveys, competitions, feedback, offers and market research.

We do not store financially sensitive information such as credit card numbers, bank details or security numbers. Payment of accommodation services are made to the accommodation provider by you and according to their terms and conditions. From time to time, we may assist you on passing this information to the accommodation provider on your behalf but will only do so if requested by you. If this should change in future and we begin processing payments, this policy will be amended and you will be notified at the time of placing your booking request.

  1. Information automatically received by us when you use the website, access our marketing information or contact us by email or phone. Such information includes traffic data, location data and other communication data. We may also use software tools such as Google Analytics to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks and mouse movements).
  2. The domain and IP address that your computer uses to connect to the internet; your computer, browser, operating system, internet connection, referral information, search terms and other standard information collected by default by tools such as Google Analytics.
  3. Information provided voluntarily by you. For example, when you submit your information through an enquiry/booking form on our website.

Use of data

We use the information that we collect from you to provide our services to you, along with those of the accommodation partners we work with. In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services.
  2. To provide information to you relating to other products that may be of interest to you.
  3. To use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.
  4. To inform you of any changes to our website, products and services.

We will only contact you via email where you have provided express consent. Where such consent has been provided it can be withdrawn by you at any time by contacting us directly via lichfield@freedomfitness.club or by clicking the unsubscribe button on our promotional and newsletter emails.

We will always treat your personal data with the utmost care and we will never sell or lease your personal data to other companies or third parties for any purpose.

Your details will be supplied to our accommodation partners and booking/survey software providers strictly for the purpose of processing the booking request/enquiry/post-stay survey related to the accommodation that you, yourself have completed an enquiry or booking form for.

Security Information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with this privacy policy and in the circumstances detailed below:

  1. Where we are legally required by law to disclose your personal information.
  2. To further fraud protection and reduce the risk of fraud.

Retention Time

Your Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller remove the data.

Controlling Your Personal Data

You have the right to access personal data/information which we hold about you by contacting us at any time. To exercise the right to access your personal data/information please write to:

  • Freedom Fitness Lichfield
  • The Plant Plot
  • Weston Bypass
  • Stafford Rd
  • Lichfield
  • WS13 8JA
  • United Kingdom

    or email lichfield@freedomfitness.club. We will request that you supply information to prove who you are (to eliminate risk of unauthorised disclosure).

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Managing Your Marketing Preferences

We may wish to provide you with information about new products, services, promotions and offers, which may be of interest to you.  We may also invite you to take part in market research or request feedback on our products and services. This communication may occur by e-mail, telephone or SMS. We will seek your consent for this where necessary under Data Protection Law.

You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data and if you do not wish to consent then please do pay attention to the marketing consent check boxes.

You also have the right to ask us not to process your personal data for marketing purposes at any time. This means you can change your mind about receiving marketing communications from us when you have previously consented to this.  You can opt-out of receiving such communications by clicking the “unsubscribe” link on any email that we send to you or by emailing lichfield@freedomfitness.club at any time.

Cookie Statement

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 


 
    Why we process personal data
    Legal grounds for processing personal data
    Data privacy user rights and how to exercise them
    How to contact us about data privacy

Information We Collect

In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:

  • i. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
  • ii. Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information or makes a purchase.
  • iii. Information provided to us when our visitors communicate with us electronically for any reason.
  • iv. Details needed to process and send orders from our online shop, including email addresses and phone numbers and postal addresses. These details are retained for our records so we can help with queries relating to customer orders. No payment details are stored.
  • v. Member information - people who register for full membership voluntarily submit contact details and a small amount of personal information to us. We do not share this data with any third parties.

Use of Cookies

Cookies are sometimes used to improve the website experience of a visitor to a website. We may sometimes use cookies on this website to record aggregate statistical information about the visitors to our site and the use that our visitors make of the website. When collected this information is used by us to improve our website and further enhance the visitor experience and, may be shared with advertisers. Pease note that no personally identifiable information is recorded. We may also use the cookies to gather information about your general internet use to further assist us in developing or website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel. Our advertisers may also use cookies on their website. We have no control over this and you should review the privacy policy of any advertiser that you visit as a result of an advert or link on this website.

Use of Your Information

The information we collect is used for our own use in developing our website. In addition, we may use the information for the following purposes:

  • i. To provide you with information relating to our website, products or our services that you request from us.
  • ii. To provide you with information on other products that we feel may be of interest to you.
  • iii. To meet our contractual obligations to you.
  • iv. To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.

If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website. If you do not want us to use your data for our or third parties use then you will always have the option to object to such use.

We use the data you provide us to communicate with our membership and supporters about activities and special offers.

What is our legal basis for using your data?

In order to hold and process your data we are obliged to identify the lawful basis upon which we do so. The lawful basis is different for the different purposes identified above.

Purpose: Informing Members and Supporters of Activities and Offers

Lawful Basis: Public task.

We keep members and supporters informed of activities we believe they will be interested in.

Purpose: Communicating with Members about their membership

Lawful Basis: Public task.

We process your membership and personal data with respect to your membership position inline with your agreed participation.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


From time to time we may need to share some of your data with third party data processors (such as technology providers, website hosts, online systems). Where we do so we will have a data processing agreement with the third party, and where they are located outside the European Economic Area (EEA) we will ensure that they provide enough security and privacy to enable us to meet our legal obligations to you.

An example of this would be where we use a third party email provider to deliver our emails to you.  We would need ot share your email address with the supplier to carry out this function but thier processing of your data would be in line with a data processing agreement we would have with them.


How long do we keep your data for?

Where you join as a member your data will be held for as long as you maintain your membership.

What rights do you have?

You have a number of rights under data protection law. Some of these rights and how you can exercise them are set out in this section, more information can be found from the Information Commissioners office (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/).

We will normally need to ask you for proof of your identity before we can respond to a request to exercise any of the rights in this section and we may need to ask you for more information, for example to help us to locate the personal data that your request relates to.

The right to be informed

You have the right to be informed as to how we use your data and under what lawful basis we carry out any processing. This privacy policy sets this information out however if you would like further information or feel that your rights are not being respected please email info@freedomfitness.co.uk

A right to access your information

You have a right to ask us to send you a copy of your all personal data that we hold about you (subject to some exceptions). A request to exercise this right is called a "subject access request" and must be made in writing to: info@freedomfitness.co.uk or to: Data Protection Officer,

  • Freedom Fitness Lichfield
  • The Plant Plot
  • Weston Bypass
  • Stafford Rd
  • Lichfield
  • WS13 8JA

.
A right to object to us processing your information

You have a right to object to us processing any personal data that we process where we are relying on legitimate interests as the legal basis of our processing. You also have the right to withdraw your consent from our processing that requires it (such as our email communications). Every communication will have an option for you to withdraw your consent directly, or you can email info@freedomfitness.co.uk at any time to exercise this right.

A right to ask us not to market to you

You have the right to opt-out of any marketing or personally addressed direct mailings we send to you. If the communication is electronic it will include simple links and instructions to ‘unsubscribe’. For other media please email info@freedomfitness.co.uk or write to Data Protection Officer,

  • Freedom Fitness Lichfield
  • The Plant Plot
  • Weston Bypass
  • Stafford Rd
  • Lichfield
  • WS13 8JA

.
A right to have inaccurate data corrected

You have a right to ask us to correct inaccurate data that we hold about you. If we are satisfied that the new data you have provided is accurate, we will correct your personal data as soon as possible.


A right to have your data erased

You have a right to ask us to delete your personal data in certain circumstances, for example if we have processed your data unlawfully or if we no longer need the data for the purposes set out in this Privacy Policy.
A right to have processing of your data restricted

You can ask us to restrict processing of your personal data in some circumstances, for example if you think the personal data is inaccurate and we need to verify its accuracy, or if we no longer need the data but you require us to keep it so that you can exercise your own legal rights. Restricting your personal data means that we only store your personal data and don't carry out any further processing on it unless you consent or we need to process the data to exercise a legal claim or to protect a third party or the public.

To exercise any of the rights above please email  email info@freedomfitness.co.uk or write to Data Protection Officer,

  • Freedom Fitness Lichfield
  • The Plant Plot
  • Weston Bypass
  • Stafford Rd
  • Lichfield
  • WS13 8JA

.

To further understand your rights please visit the website of the Information Commissioner's Office (ICO) at http://www.ico.gov.uk.

Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Third Party Links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to Information

The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please contact us if you wish to make such a request.

Contacting Us

If you have any questions or queries relating to this Privacy Policy then please view our contact details below and get in touch with us.

 

Please Read

Please read our our privacy policy before signing a membership agreement with us.

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